CRM & Help Desk

Revolutionize Customer Interaction with Customer Service Portal

Seamless, Integrated, and Transparent Communication – Tailored for Every Venue

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Your Path to Unparalleled Customer Service

Set your venue apart with these features.

Seamless Communication

With Velocity Access, we bring seamless communication right at your fingertips, making it remarkably easy for venues to connect with their patrons. Keep the lines of communication always open, facilitating swift resolutions and fostering a space where every voice is heard.

Integrated Customer Support 

Integrate your customer service solutions effortlessly with Velocity Access. Our service portal is designed to centralize all customer interactions, offering a single platform to manage chats, emails, and SMS communications, ensuring organizations can efficiently address every customer query.

Transparent Processes

At Velocity Access, we advocate for transparency in every interaction. Our customer service portal facilitates open and honest communication, helping to build a trustworthy relationship between venues and customers through a system that promotes clarity and mutual respect.

Redefining Customer Service for Event Planners & Venues

Leverage exisiting communciation channels

  • SMS communication: Engage with customers efficiently through SMS, making information exchange quick and straightforward.
  • Support Ticket Admin: Centralized administration for support tickets, making issue tracking and resolution systematic and hassle-free.
  • Email Support: Provide an additional channel for detailed queries and support, ensuring comprehensive customer service coverage.

Streamlined Support Tickets

  • Single Dashboard Management: All customer tickets accessible from one dashboard, enabling easy reference and swift resolution.
  • Real-Time Updates: Receive and send real-time updates on ticket status, keeping customers in the loop at all times.
  • Historical Data Access: Quickly access past interactions and tickets, offering insights to personalize and enhance customer service.

 

Diagnose issues in real time. 

  • Feedback Optimization: Gather and analyze customer feedback to continually refine and optimize the venue experience.
  • Customizable Templates: Create and use customizable templates for communications, aligning with your brand story and enhancing narrative control.
  • Proactive Communication: Encourage proactive communication to build a narrative that is collaborative and constructive, steering your brand story in the direction you desire.

Transforming Customer Service for Event and Venue Companies

Velocity Access presents a dynamic Customer Service Portal tailored to meet the intricate demands of event and venue companies. Our platform facilitates seamless, integrated, and transparent communication, fostering a relationship based on trust and efficiency. By centralizing customer interactions and offering intuitive tools to manage and analyze customer feedback, we empower companies to take control of their narrative and craft an unparalleled customer experience. Experience the future of customer service with Velocity Access.

Find the answers to all of your most frequently asked questions

At Velocity Access, every event is a unique story. While other platforms might feel impersonal, we ensure your journey, from ticket purchase to event conclusion, is seamless and memorable. Whether it's a comedy night or a museum exhibit, we're dedicated to enhancing your experience. Plus, with our analytics, event managers can consistently improve. Join us at Velocity Access, where your story matters most.

The platform helps teams and organizers better understand their fans, create more targeted marketing campaigns, increase ticket sales, and improve the overall fan experience. It also offers real-time insights into ticket sales and fan engagement, enabling teams to make data-driven decisions and optimize their strategies.

The platform offers fans a seamless and personalized ticketing experience, with options for mobile ticketing, real-time notifications, and personalized recommendations based on their interests and preferences. It also provides fans with exclusive access to team and event-related content, such as pre-sales and behind-the-scenes footage.

The platform can be used for a wide range of events, including sports games, concerts, festivals, and conferences. It is designed to be flexible and customizable to meet the specific needs of each event.

The platform follows industry-standard data security practices and compliance regulations, such as GDPR and CCPA, to protect fan data. It also offers options for fans to control their data and opt-out of marketing communications.

The cost of the platform varies depending on the size and needs of the event or organization. Pricing is typically based on a percentage of ticket sales, and there may be additional fees for certain features or services.

We’d love to hear from you, get in touch!